At Soccontext Ltd., we strive to provide high-quality services and products to our customers. We understand that, at times, refunds may be necessary. This Refund Policy (“Policy”) outlines the conditions under which refunds will be granted, the procedure for requesting a refund, and the terms and timelines for processing refunds. Please review this Policy carefully to understand your rights and obligations.
By using our website http://soccontext.com/ and purchasing our services, you agree to the terms of this Refund Policy. If you do not agree with these terms, please do not use our services.
Refunds will be considered in the following cases:
If the services you purchased are not delivered within the agreed-upon timeframe due to a fault on our part, you may be eligible for a refund. This includes:
If the service provided does not meet the description or agreed-upon standards, you may be eligible for a refund. This includes:
If technical issues or system malfunctions on our platform prevent you from accessing or using the purchased service effectively, you may qualify for a refund.
If you are charged twice for the same service due to a system error or mistake, you will be refunded for the duplicate charge.
On a case-by-case basis, we may consider refunds for other reasons at our discretion. In such cases, the decision will be based on the specific circumstances and will be final.
Refunds will not be granted in the following cases:
We do not offer refunds for users who simply change their minds after purchasing a service. Please ensure you are committed to the service before making a purchase.
Once a service has been fully delivered and completed as per the agreement, a refund will not be provided unless there was a breach of our service terms.
If a portion of the service has been used or delivered, you will not be eligible for a full refund. In some cases, a prorated refund may be considered, depending on the level of service used.
Certain services and digital products are explicitly marked as non-refundable. These services include, but are not limited to:
If you provide incorrect or incomplete information that leads to service delivery issues (e.g., wrong social media credentials or misleading instructions), you will not be eligible for a refund.
To initiate a refund request, please follow the steps below:
You must submit your refund request in writing via email to info@soccontext.com. In your request, please include the following information:
Refund requests must be submitted within 30 days of the original purchase date. Requests made after this period may not be eligible for a refund.
Once your request is received, we will review it and evaluate the validity of your claim. We may contact you for additional information or clarification. Please allow 5-7 business days for this review process to be completed.
After the evaluation is complete, we will notify you of the approval or denial of your refund request. If approved, we will provide details on how the refund will be processed.
If your refund request is approved, the refund will be processed as follows:
Refunds will be issued using the original payment method used for the purchase. Depending on the payment method, you may choose to receive a refund via:
Please note that the time it takes to receive your refund may vary depending on the payment method:
If you are eligible for a partial refund, the amount refunded will be proportional to the service used or delivered. The exact amount will be calculated based on the percentage of service provided.
In some rare cases, there may be exceptions to our refund policy. These exceptions are evaluated on a case-by-case basis and are generally made in situations such as:
Our decision on any exceptions is final.
We take chargeback requests seriously and encourage all users to contact us directly before initiating a chargeback through their bank or payment provider. Chargebacks initiated without contacting us may delay the resolution of your issue and could result in additional service fees.
Users may cancel their service subscriptions at any time. However, canceling a service does not automatically entitle you to a refund. Refunds for canceled services are subject to the terms outlined in this Policy, depending on the extent of service already delivered or used.
If you have any questions or concerns regarding this Refund Policy, or if you need assistance with a refund request, please contact us at:
Soccontext Ltd.
Email: info@soccontext.com
Address: 27 Old Gloucester Street, London, England, WC1N 3AX
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